In the Customer Experience report, we look at the many ways companies and consumers interact and how companies might make those experiences better for consumers. Previous coverage and new stories running this week can be found here.
What’s the score?
Sports fans of a certain age know that question well. In the pre-digital era, getting the score was a challenge—all the more so if you didn’t live in the same city as your team. Patience was needed. So too creativity, improvisation and even a bit of subterfuge.
I spent much of my adult life trying to find the score. That is no longer the case, but just because we are now bombarded with every number, tally and update, from every big screen, small screen and mobile device, doesn’t mean we have better outcomes.
In the bleachers
I was born and raised in St. Louis, and my earliest memory is watching Lou Brock on television in the 1968 World Series. I spent my finest days listening to Jack Buck broadcast Cardinal games on KMOX radio, poring over every detail of the local sports page, and going to games at Busch Stadium with my brother. (The bus ride was a quarter, a bleacher ticket a buck.)
The Link LonkMay 22, 2021 at 05:19AM
https://www.wsj.com/articles/sports-scores-win-11621604791
What Sports Fans Lose When It’s So Easy to Find Out Who Won - The Wall Street Journal
https://news.google.com/search?q=easy&hl=en-US&gl=US&ceid=US:en
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